Call24: Call Center

✍ Automated schedule development for single-site contact centers or multi-site, multi-skill complexes
✍ Tracks and projects growth trends, seasonal, weekly, and daily call/contact patterns
✍ Real-time display of scheduled agents vs. required to meet service targets
✍ Real time switch data on speed of answer, service level, and occupancy/utilization compared to targets
✍ Real-time display of schedule adherence who is handling calls, available, scheduled but unavailable

Inquiry
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